Public administration: Implementation of a LEAN culture of continuous improvement

Implementation of a LEAN culture

We were mandated to optimize processes and implement the LEAN culture within a public administration organization.

Context

Public organizations are dependent on government priorities. They are frequently required to review their programs to ensure the sustainability of services and the maintenance of rigorous management of public finances. They must also adapt to the expectations of different clienteles and social changes.

Mandate

In this constantly changing environment, the adoption of the LEAN culture by all administrative units has proven essential for this organization in search of continuous improvement.

Mandate objectives

  • Implement the LEAN culture
  • Optimize business processes
  • Integrate LEAN and IT best practices

Methodology

As project director and in collaboration with the client project manager, our expert coordinated the implementation plan, planning and management of this mandate. The LEAN tools that supported the realization of the optimization initiatives are as follows:

  • IMPACT-Kaizen
  • DMAIC
  • LEAN
  • Agile
  • Scrum
  • Process mapping

Benefits

  • Optimized processes
  • A well-established LEAN culture
  • Trained change agents Green Belts and Black Belts
  • More accessible communication channels between the organization and its clients
  • Better management of IT incidents using the LEAN IT approach
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